Privacy Policy

1. Introduction

Latermark ("we", "our", "us") is an educational organisation based in Bangkok, Thailand. This policy explains how we collect, use, and protect personal data when you visit our website or enquire about our programmes.

We handle personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and any applicable international frameworks relevant to our participants.

Questions about this policy may be directed to: [email protected]

2. Data We Collect

We collect only the minimum information needed to manage bookings and respond to enquiries.

• Name and email address — collected when you submit an enquiry form.
• Phone number — optional, provided if you prefer telephone contact.
• Message content — the text of any enquiry you send us.
• Usage data — basic analytics about how pages are visited (see Section 5).

Legal basis: Your enquiry and booking data are processed on the basis of your consent (submitting the form) and to fulfil the service you request. Analytics data is processed on the basis of legitimate interest.

Retention: Enquiry records are kept for 24 months from last contact. Booking records are kept for 5 years for financial and tax purposes. You may request deletion at any time (see Section 7).

3. How We Use Your Data

• Responding to enquiries about programmes and session availability.
• Sending confirmation and joining information for booked sessions.
• Issuing tax invoices and payment confirmations.
• Distributing programme materials to enrolled participants.
• Improving our website based on aggregated, anonymised usage data.

We do not send marketing communications without your explicit opt-in. We do not contact past participants to encourage further bookings.

4. Data Sharing

We do not sell personal data. Data may be shared in limited circumstances:

• Service providers: We use third-party platforms for email delivery and website hosting. These providers act under data processing agreements.
• Analytics: Anonymised usage statistics may be processed by web analytics services.
• Legal obligations: We will disclose data if required to do so by Thai law or a court order.

5. Cookies

Our website uses cookies to remember your preferences and understand how the site is used. You may manage cookie preferences at any time via the Cookie Policy page.

Essential cookies are necessary for basic site functionality and cannot be disabled. Analytics and preference cookies are optional.

6. Data Protection Measures

• All data transmitted via our website is encrypted using HTTPS/TLS.
• Access to personal data is restricted to staff with a legitimate need.
• We review data-handling practices on a regular basis.
• In the event of a data breach affecting your personal information, we will notify affected individuals within the timeframe required by applicable law.

7. Your Rights Under the PDPA

Under Thailand's PDPA, you have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your data, subject to legal retention requirements.
• Right to portability: Receive your data in a structured, commonly used format.
• Right to object: Object to processing carried out on the basis of legitimate interest.
• Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
• Right to complain: Lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) at www.pdpc.or.th.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to external resources, including government portals and institutional websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy notice of any external site you visit.

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that data has been collected from a person under 18 without parental consent, we will delete it promptly.

10. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date at the top. Continued use of the website after changes are published constitutes acceptance of the revised policy.

11. Contact

Data Controller: Latermark

88 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand

Email: [email protected]